University of Newcastle transforms with Dynamics 365, strengthens links to students and strategic partners

One of the marquee users of the CRM is the University’s international student office where just about the entire team uses Dynamics 365 in their daily role.

Coutman explains; “Inquiries from international students are captured in CRM, as well as applications for admission. This has really streamlined the process for the team managing this process and the feedback has been positive.”

It has also improved the student experience as efficiency has soared and applications and inquiries are dealt with much faster than was previously possible. Dynamics 365 has also streamlined the University’s engagement with overseas education agencies which act as the front door for many international students.

“Implementing a more efficient approach to managing international inquiries and applications has improved the University’s interactions with overseas agencies, which enhances our reputation in this competitive market,” says Coutman.

Shane Parsons, Director, Microsoft Business Apps, KPMG says, “Dynamics 365 has delivered to the University much needed transparency about student applications, and the ability to act much faster and to move swiftly and efficiently through the application to acceptance process.”

While the initial focus has been on streamlining engagement with international students the University is now extending Dynamics 365 into other areas such as recruitment, admissions and higher degree by research applications.

For the University, having access to a central source of information is proving very useful, with much more granular understanding of who is applying for which courses, and providing the university a real opportunity to identify and create valuable international strategic partnerships. The system also helps to identify any bottlenecks in the process that it can then address.

It means, says Coutman, that; “We now have much greater visibility of where prospective students are in their journey with the University.  For example, we know how many active inquiries we have at any point in time and how many, and when, people are converting from the inquiry to applicant stage. All the different stages that a prospective student would work through, we can see that in Dynamics.

“The management team can then use this information for analytical purposes and to identify opportunities for improving the student journey. “

Coutman stresses that the focus has been on achieving both efficiency for the University and a better experience for the student.

“It was about having visibility, that single view of customer, and the data available in one place to be able to provide a higher level of service to our stakeholders.”

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How much money TikTok, Instagram influencer makes with affiliate links

  • Vi Lai was working full time as a realtor, but that changed when the pandemic upended her career in March.
  • Now, Lai is earning money as a skincare influencer on TikTok and Instagram, where she has hundreds of thousands of followers and posts content about skincare routines and product reviews. 
  • “I would not have survived” without TikTok, Lai said.
  • The skincare industry has seen a surge in social-media content and engagement since the start of the pandemic, as more people spend time at home and spend money on self-care.
  • Lai spoke with Business Insider about how she’s been able to earn over $5,000 per month using affiliate codes and how she’s navigated brand sponsorships. 
  • Subscribe to Business Insider’s influencer newsletter: Insider Influencers.

29-year-old Vi Lai was working full time as a realtor in Boston until the pandemic upended her career in March.

“I’m a realtor, I need to socialize for business and when COVID happened, that really ruined everything,” she told Business Insider. 

But around the same time, Lai had started posting to TikTok about skincare as part of a social-media side project she had begun two years prior on Instagram. On TikTok, she became a huge hit. Her mixture of glowing skin and prickly sarcasm helped her find a massive audience for her product reviews, routines, and advice.

Lai’s following grew rapidly because of TikTok — she now has over 580,000 followers on TikTok and 130,000 on Instagram — and gave her extra income to make ends meet.

“I would not have survived” without TikTok, she said.

“I don’t even have to work my real-estate job anymore,” she continued, adding that she plans to get her esthetician license in the near future.

Lai is one of several “skinfluencers” who have had an influx of followers and collaborations with brands in the last few months, particularly on TikTok. This new generation of influencers focuses less on the glamour of beauty and skincare, but instead emphasizes affordability and humor in creating content and encouraging their followers to try out new routines or products. Others like Hyram Yarbro (over 6 million TikTok followers) and Young Yuh (over 1 million) are part of this new wave.

The skincare category as a whole has also surged on social media this year, increasing its overall engagements by 197% between 2019 and 2020, according to data from the influencer-marketing firm Traackr. 

“Especially during a pandemic, people are spending time inside, feeling sad, feeling insecure, feeling like they need self-care now more than ever,” Lai said. “In 2020, skincare just blew up, but it was already on the rise before that.”

Skincare has not only helped Lai cope — she is candid about her experiences with anxiety and depression — but it’s now saved her career. 

Lai makes money as an influencer in a few main ways. 

Most of her income comes from using affiliate links, which allow influencers to earn a commission on sales for products or brands they promote (typically between 1% and 20%). Lai

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Fox News Legal Analyst Links His Downed Wi-Fi To Biden, Gets Mercilessly Mocked

Twitter users went to town on Fox News legal analyst Gregg Jarrett on Friday after he appeared to suggest there was some nefarious link between his imminent filing of a column criticizing Democratic nominee Joe Biden and the disconnection of his internet.

Jarrett — whose tweets and articles President Donald Trump has shared on dozens of occasions — said he found it “odd, if not curious, that the moment I hit ‘send’ on my column […] my Wi-Fi service disconnected.”

“Never happened before. Probably just a coincidence,” he added:

“I’m sure it’s just a communications failure. Or not,” Jarrett conspiratorially wrote in later posts:

Jarrett’s tweets went viral for all the wrong reasons as politicians, journalists and others responded in various mocking ways:

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