Security software can cause unwanted conflictswith iTunes on a windows pc.
security software does not always recogniseitunes as a friendly application, and may block it from restoring or updating.
this video explains how to disable securitysoftware, even if you do not know what you have on your computer.
the first thing to do is click on the startmenu and in the search box at the bottom type in msconfig.
once the window comes up, we want to go toselective startup, and un-tick load startup items.
we'll then go across to the servicestab, hide all microsoft services, and then disable all.
we'll go across to the startuptab.
and we want to look for anything that represents itunes or apple and enable those.
once your done you can click apply and thenok.
and it should prompt you then to restart the computer.
now that the computer is restarted, we'regoing to go back down to the start menu and type in msconfig one more time.
once the windowcomes up we'll go across to the startup tab.
and we're going to look for anything thatwas unticked previously and has now re-ticked itself.
in my example it is kaspersky anti-virus once we've identified what we need to getrid of we'll go to the control panel.
It's probably simpler if you change the view fromsmall icons in the top right corner to category view, that way we can go down to uninstalla program and once a list of programs loads we'll findthe security software that had re-ticked itself as we just saw.
in my example that was kasperskyanti virus once we uninstall this software, you'll befree to use itunes without any risk of the security software blocking that connection simply follow the prompts provided to uninstallthe software and if you have any questions or queries regarding how to do that, referto the software's website.